FAQs

What is the dress code?

Business attire for both the conference and dinner.

I am struggling to complete my booking or receiving an error?

Please email conference@makeuk.org

Is there a cloakroom on site?

Yes, there is a cloakroom on arrival by registration.

How do I add additional attendees to my booking?

Please select the ‘Group Booking’ form to fill in with multiple guests at the same time. Please note you will not be able to add someone who has already registered.

I don’t know my additional attendee details?

If you are unsure of your guest details please put TBC and you can update at a later stage.

Will I receive a ticket for this event?

This is not a ticketed event and you will not receive tickets in the mail. Upon arrival at the QEII please make your way to the registration desks in the Main Foyer to collect your entry badge.

The name on the registration booking doesn’t match the attendee. Is that okay?

No, the details must match. As this is not a ticketed event and badges will be provided onsite, the registration details will need to be those of the person attending in order for the correct badge to be given.

Can I update my registration information?

Yes, you will be able to update your online registration details until Tuesday 13th February 2024. After this date all changes will need to be sent to the Conference Team conference@makeuk.org 

Is my registration transferrable?

If your circumstances change and you are no longer able to attend you can update your online registration details to transfer to a nominated colleague who can attend in your place. Please note any changes after Tuesday 13th February 2024 will need to be sent to the Conference Team conference@makeuk.org 

What is the refund policy?

Cancellations must be received in writing by Tuesday 13th February 2024 and will incur a cancellation fee of 50% of the total invoiced. Make UK regrets that we cannot give refunds for cancellations after this date, although substitute attendees are very welcome.

What are my transport/parking options getting to the event?

The venue is easily accessible and well connected via public transport. It is in close walking distance of both Westminster (serviced by district, circle and jubilee lines) and St James’s Park (serviced by district and circle line) underground stations. More details found here.

There is no parking available at the venue but there are several car parks within walking distance. Check the venue website http://www.qeiicentre.london to look at the various parking options available.

What are my Accommodation options?

There is a wide variety of accommodation located around the QEII Centre London and details can be found here

Where can I contact the organiser with any questions?

If you have any queries regarding the event please email conference@makeuk.org

Where can I find the terms and conditions?

Full terms and conditions can be found here – Terms and Conditions